Refunds & Returns

The UAE Executive Regulation which is overseen by the Consumer Protection Department of the Ministry of Economy protects the customers rights. If an item is faulty, we offer a replacement, refund or repair, depending on the nature of the problem. If customer changes his mind not to buy again, the law does not permit refund however, out of our gesture of goodwill, we will offer refund to customers and the right to cancel order(s) for products at any time up to the end of 7 days following the day on which the products were received.

If you wish to cancel your order, please email us using our contact form or write to us at info@signedcollections.com with details of your cancellation. If you have already received the products, you must carefully repackage and return them to us. We will cover the cost of returns from within the UAE, again as a gesture of goodwill.

You must provide us with the original invoice or other proof of purchase.

You must return the goods to us within 7 days of notifying us you wish to return them. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products provided they are received undamaged. All items must be returned ‘as sold’: in resalable condition, undamaged, in original packaging. If a returned item fails to meet one of these requirements, we cannot accept the item back. If the products are in any way damaged upon return, we will be unable to offer a refund, even if damage occurred during the return transit. We have a right to deduct monies from refunds where goods show signs of unreasonable use leading to diminished value.

We will refund all monies received, including the outbound delivery cost, within 14 days of receiving the goods back. If you chose to have the goods delivered by a more expensive means than the cheapest standard delivery option offered, we are not obliged to refund the full outbound delivery cost, only the cost of the standard delivery option which you could have chosen.